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In this digital world, everyone is in pursuit of embracing tools that reduce the effort input with their innovative features. As this approach has helped boost the productivity of workers, over 16% of the world's companies have completely digitalized their businesses, whereas a greater percentage of them are working as a hybrid.
Whether you own a remote company or a hybrid one, remote device services are must-have things for your business. With them, you can let the IT professionals review your customers’ systems, diagnose any loopholes, and fix them.
In this article, we have compiled a list of the 10 best remote IT support software that make remote troubleshooting a breeze with their amazing features. Dive in to have a look at them!
Understanding the basics of working with a remote IT support software service is crucial for making the right choice. These offer IT professionals access to your system to ease setting up system settings, spotting and fixing issues, installing new software, and more.
All this is done by capturing the device’s screen visuals and mouse and keyboard inputs and transmitting them to other devices for remote control. Hop on below to explore the best software for the purpose.
After thoroughly reviewing multiple IT support remote control software, we have compiled a list of the best ones. You can go through their details to make an informed choice. So, why wait more? Let’s just dive in!
Very first on our list is Avica, the game changer among all the remote assistance software. With the philosophy of Connect Everything, Work Anywhere, this platform ensures the safe management of your IT system from anywhere. It supports multi-monitor support, 4:4:4 color, 4K resolution, and multiple simultaneous connections. Hop on below to learn more!
It’s available on Windows, macOS, Android and iOS.
Feel free to easily download Avica software by clicking the button below. If you require additional information about Avica product downloads, please visit the dedicated Avica download page. Rest assured, Avica guarantees safety and ensures that all products acquired from their official website or app store are free from viruses. You can confidently download Avica from these trusted sources.
Next on the list, RemotePC enables connecting and controlling remote desktops when collaborating with IT professionals. With it, you can easily collaborate using calendar integration, attend meetings, and private messaging.
It supports PC, Mac, Linux, iPad, iPhone, or Android devices.
Are you managing a team of IT professionals to help customers resolve their issues, or just want your Customer Support service to be top-notch? ZohoAssist has covered you with its intuitive features.
Its supported platforms include Mac, Linux, Windows, iOS, Android, and Chromebook.
As the name indicates, BeyondTrust is a leading platform that goes over the bounds when ensuring users’ data privacy. It combats threats, protects identities, and delivers dynamic access to remote computers for not only IT support but also for remote work functioning.
It’s compatible with Windows, macOS, Linux, iOS, Raspberry Pi, Jumpoint, and more.
If you are looking for remote device service for personal use, check out TeamViewer! Its personal version is free to use and supports multiple innovative features like file transfer, video chats, remote audio, etc.
It's compatible with Windows, macOS, Linux, ChromeOS, iOS, Android, and Web Services.
Whether you are concerned about secure remote connections or swift file transfers with remotely connected devices, GoToMyPC has your back. With 20+ years of experience in the industry, this platform is really doing wonders for its users.
It supports all renowned platforms, i.e., Android, macOS, Windows, and iOS.
Splashtop is another reliable and tested remote device service compatible with commonly used platforms. Its impressive security, user-friendliness, and swift processing speed set it apart from its competitors.
Splashtop Business supports Windows, Mac, Chromebook, iOS, and Android.
This remote desktop software for IT support is no exception in offering the best remote connection services like all others on the list. However, its distinctive features include inclusiveness and straightforward billing options.
It supports Windows, Mac, Linux, Raspberry Pi, Android, and iOS / iPadOS.
Using remote device service for the first time? LogMeIn Rescue is there to rescue you from all those threats and privacy leaks with its robust security, less downtime, and enterprise-grade cross-platform software.
It offers cross-platform support for iOS, Android, Mac, and PC.
According to multiple reviews, Dameware is best known for its speed and security features. It prevents security breaches to a great extent by demanding multi-level permissions, two-factor authentications, and more such features.
It offers compatibility with Mac, Windows, Linux, and iOS.
Of all the above-mentioned tools, we found Avica to be the best! Its multiple screen resolutions, qualities, viewing modes, frame rate, and more such flexible features let you streamline your remote troubleshooting sessions. Moreover, you can use it without any previous tech knowledge.
Following are the steps for using Avica as your remote desktop software for IT support:
Download and install Avica on your remote and local devices. On completion of installation, launch the software and log into your account.
Avica will assign you a specific Avica ID and Password. Avica ID will always remain the same; however, you can alter the Password. Ask for this Avica ID and Password from whom you want to remotely access the desktop.
Enter the remote device's Avica ID into the designated boxes on the local device and establish a connection! You can now perform your desired actions on the remotely accessed device. Once done, hit the broken link icon on the top right screen corner to terminate the connection.
That was all about the best remote IT support tools. Though each of these services has its own pros and cons and distinct features, Avica sets things apart by being an all-in-one solution for not only remote IT support but also for secure remote access and more remote working requirements.